We use case studies to capture our best practices, as well as analyze some challenges, which we see as common among our clients. Request one of these case studies today free of charge. When ordering, please fill in all necessary details and, if possible, briefly explain the nature of your interest in the document. Don't forget to also visit our white paper library.
- Credit Card Dispute Automation
- Describes the challenges of a major financial organization in resolving disputed credit card transactions, and the design and implementation of a user-friendly web-based solution that dramatically reduced average time to resolution and greatly increased operational efficiency.
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5 pages.
Format: PDF.
File size: 296 Kb.
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- FileNet IS to P8 Document Migration in a Framework-based Solution
- Describes the transition of an organization's early-generation document management and workflow system to the latest FileNet P8 platform. Discusses both additional flexibility and complexity presented by the use of the FileNet Business Process Framework (BPF) in the solution, and the proper planning and execution strategy for this demanding migration.
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7 pages.
Format: PDF.
File size: 350 Kb.
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- Casualty Insurance Underwriting and Policy Administration Automation
- A casualty insurance company was faced with the dual challenge of a rapid rise in transaction rate and the reduction of costs associated with underwriting and policy administration. This case study describes the pre-existing paper-intensive manual process and the design and implementation of a web-based document management and workflow solution with all necessary interfaces to legacy systems.
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7 pages.
Format: PDF.
File size: 350 Kb.
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- Online Brokerage Underwriting and Account Administration Automation
- A large financial organization with an online brokerage wished to automate their existing paper-intensive process of account approval and creation. This case study describes the development and implementation of that automated solution, including the integration with multiple applications and external vendors.
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7 pages.
Format: PDF.
File size: 350 Kb.
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